Knowledge management deals with the organization of the efficient use, modification and development of the organizational knowledge base1 Rehäuser, Jakob; Krcmar, Helmut (1996): Wissensmanagement in Unternehmen.Stuttgart: Lehrstuhl für Wirtschaftsinformatik, Univ. Hohenheim (Arbeitspapiere /Universität Hohenheim, Lehrstuhl für Wirtschaftsinformatik, 98). Hohenheim 1996. .

The tasks of knowledge management consist of a management cycle of managing knowledge and information sources, managing knowledge carriers and information resources, managing knowledge supply, managing knowledge demand, and managing the infrastructures of knowledge and information processing and communication.

Information source management involves identifying the sources of knowledge and collecting that knowledge. The action-oriented understanding of knowledge must be taken into account, so that only the knowledge that contributes to the achievement of the company's goals is retained2 Ahlert, Martin; Blaich, Günther; Spelsiek, Jan (2006): Vernetztes Wissen.Organisationale, motivationale, kognitive und technologische Aspekte desWissensmanagements in Unternehmensnetzwerken. Wiesbaden 2006. .

The management of knowledge carrier and information resources should enable the use of the collected knowledge by transferring it into a suitable knowledge carrier and information resource. In this phase, the new knowledge is combined with the existing knowledge 3 Nonaka, Ikujirō; Toyama, Ryoko; Hirata, Toru (2008): Managing flow. A processtheory of the knowledge-based firm. Basingstoke [England], New York 2008 and processes, potentially creating new knowledge in the process.

Knowledge requirements management determines the necessary type, quantity and quality of knowledge for each task1 Rehäuser, Jakob; Krcmar, Helmut (1996): Wissensmanagement in Unternehmen.Stuttgart: Lehrstuhl für Wirtschaftsinformatik, Univ. Hohenheim (Arbeitspapiere /Universität Hohenheim, Lehrstuhl für Wirtschaftsinformatik, 98). Hohenheim 1996. . Knowledge management involves organizing the task-specific provision of knowledge. The next step in managing the infrastructure is to install the appropriate telecommunications systems.